Help Desk

Many issues can be solved by simply clearing saved defaults. To do this open SigmaXL > Help > SigmaXL Defaults > Clear Saved Defaults.  For DiscoverSim > Help > Clear Saved Defaults. If the issue persists, complete our online troubleshooter.  Please select the appropriate link from below:

• Troubleshooter for the Mac
• Troubleshooter for PC – SigmaXL
• Troubleshooter for PC – DiscoverSim

Some activation FAQs include:

• How to Activate
• Manual Activation
• License Deactivation / Transfer

Some known error messages include:

• Error 53
• Run-Time Error 5
• Smart Card Error
• Run-Time Error 4
• Error 2343

For all other issues, please refer to our Help Desk or E-Mail Us.